Policies, Protocols & Procedures

Policies and Procedures

Payment Options Online or Over the Phone

• Automatic Monthly Withdrawal by Credit Card
• Full Season Payment by Credit Card (Classes)

Scheduling of Recreational Classes

• Recreational classes have a monthly start and end date.
• All months include 4 weeks of classes.
• Most holidays are not included in the class monthly fees.
• The holidays that are included, have a makeup scheduled in advance.

Policies

• Monthly payments are due on or before the 1st of each month.
• All registrations for preschool and recreational classes include a 1-month minimum
• To withdraw from classes, a written email must be received on or before the 15th of the month for cancellation the following month.
• At registration, we require the 1st month’s fees plus the Gymnastics Ontario registration fee of $55.00 (this fee is valid from July 1st – June 30th of each year). GO Fee can not be prorated.
• NSF payments will be subject to an automatic $25.00 fee plus applicable taxes.
• All fees are non-refundable after the start of the first class, camp day or PA Day.
• There are no credits or refunds for missed classes, camp days or PA Days.
• There are no refunds for classes/camps cancelled due to inclement weather.
• If your child moves or advances to a class with a longer time, you will need to pay the difference in fees for more instructional time. The applies even if you have pre-paid for the season.

Procedures

• Monthly fees will be posted to your account one week before the first of the following month. An email reminder notification will be sent to you one week in advance. Monthly fees are automatically charged to your credit card on file or debited from your bank account if you have selected the pre-authorized payment option.
• Payments may also be made by logging in to your account online.
• For any monthly fees not received by the 1st of the month, a $10.00 late fee per week will apply.
• Classes will be restricted by email and coach, after a period of 2 weeks past due payment.
• All payments still unprocessed by the 15th of the month will result in your child’s removal from the program the following month.
• We do not accept cash payments under ANY circumstances as a safety precaution.

Refund Procedure

• A refund request must be completed with a doctor’s note and will be less a $20.00 administration fee.
• If there are extenuating circumstances and your child is injured or seriously ill for a period of over 4 weeks and cannot participate, a credit may be possible on your account, for future programs. A refund request must be completed with a doctor’s note and will be less a $20.00 administration fee
• If approved, your refund will be e-transferred to you or a credit will go onto your child’s account, less the non-refundable Membership.
• Allow 2 weeks for processing any refunds.
• Credits may not be redeemed for cash.

Changes and Cancelations by All Star

• If a class, camp or PA day is closed, moved or canceled by All Star Sports Centre, unrelated to weather, a makeup or a credit is available within 30 days.
• Changes to a camp week may be made up to 48 hrs (weekdays) prior to the start of camp.
• Changes to classes may be made 48hrs (weekdays) prior to the start of the first class

Makeup Classes

• Makeup classes are only offered for
  1. Classes missed due to a holiday that is included in fees (see chart for Monthly dates for Classes)
  2. Classes missed that are rescheduled due to an All Star Events (i.e. competitions).
• There are no makeups for classes canceled due to inclement weather, or for classes missed for personal reasons or classes in a holiday that is not included in the fees.
• Advance notice is given for makeups provided. Makeup classes are pre-arranged for specific dates and cannot be rescheduled.
• Makeup classes have no cash value and cannot be used in lieu of payment. Athletes requiring the makeup will be automatically registered for the makeup class on the specified date.

Inclement Weather

•Weekday Classes
9:00am – 4:00pm If school buses in peel are cancelled during the day, All Star programs are also automatically cancelled during the day until 4:00pm. If schools are closed, there will likely be no evening classes however, check our website calendar and Facebook page for regular updates.
4:00pm – 9:00pm Conditions will be reassessed, and an update will be posted on our website and on our Facebook page (Please LIKE US on Facebook) by 3:00pm.

•Weekend Classes
Information will be posted on our website and Facebook page by 8am and 12pm.*For Competitive and GYMKIDS Policies please consult your Program Guidebook

Photos & Video
Parents/Guardians/Relatives

Allowed
Parents/Guardians/Relatives May videotape or photograph their child only during the following times:

1. After class, by making arrangements with the coach.
2. During certificate presentation time- up to 5x per year.
3. Parents are encouraged to share pics of their child only at All Star Sports Centre with the above terms, on social media, at any time.
4. No other children can be in the frame.
5. During special events such as competitions, photos may be taken of a child or group with the parents’ direct consent.

Not allowed

1. Videotape or photograph a group of children or any children in any program at All Star Sports Centre during class to protect privacy.
2. Use any flash while taking photos or videos during the approved or designed times.

Staff

1. Staff may photograph or videotape only if the parent has given consent for the purpose of promotion, acknowledgement of an achievement, teaching, etc.
2. Any photos or videos must be appropriate, respectful and dignifying in nature.
3. Photos or videos used for teaching must be deleted after use.
4. A club video for a certain program may be made as a keepsake for all in the Program with parental consent. A copy of the video will be given to each parent.

Children

1. Children may not videotape or photograph other children in the facility without permission and supervision from staff.