Q. What steps have been taken to promote safety during the COVID-19 pandemic?
A. We have made several changes to our facility and to our cleaning and entry protocols. Entry, cleaning and distancing protocols are very strict. Here are the changes:
• Strict entry requirements are in place an there are no walk-ins.
• Masks, sanitizing, temperature checks, sign in, in place for entry
• Separated office areas, to open up the lobby
• Created a 2nd break/snack/art area for more distancing
• Opened up the small gym, increasing its size
• Added 10 sanitizing stations
• Change-rooms promote more distancing
• Distancing is being enforced at all times
• No partner activities are being allowed
• Consistent coaching staff, camp cohorts of not more than 10.
• Cohorts (groups) stay together and are independent of each other.
• Change-rooms/areas for shoes and coats only
• Break, art and lunch rotations staggered
• Sanitizing products safe for kids
• Sanitization of the equipment between events
• Daily fogging of the gym and washrooms
• No sharing is allowed
Q. When is the Gym Season?
A. The gym season runs normally from July-June. This year, due to COVID-19, classes will run from Aug 4 2020-June 30 2021. There are start dates/weeks listed on the calendar on our website under classes and Gymportant Information.
Q. Is my child committed all year? How long is the commitment?
A. your commitment is a two month minimum. This gives your child the opportunity to see if they will enjoy gymnastics! Although you may pay monthly, this is NOT a month to month program.
Q. What class should I register for?
A. Read the class or program descriptions, look at the ages and make sure your child meets the prerequisite and is in the proper level and select the best class for your child. If you are new to gymnastics, register for our INTRO or beginner class. Beginners are welcome throughout the year during the start weeks!
Please note: Gymstars and Kinderstars are by coaches’ recommendation only! Not a beginner, forget your child’s level or need help? Call us @ 905-495-9950 during office hours or email us at email@example.com.
Q. Can I request a specific coach?
A. No, however all of our coaches are caring, qualified and competent instructors! Coaches are scheduled according to coaching availability, levels of the class, levels of the coach and needs of the gym so we cannot guarantee your favourite coach will be matched with the class of your choice.
Q. Why is there an annual membership fee? Is it prorated?
A. This is primarily a Gymnastics Ontario fee and a small portion is an All Star administrative fee. We are a proud member club of Gymnastics Ontario, the governing body for our sport in Ontario. No the fee is not able to be prorated.
Q. What do participants wear?
A. Girls – one piece body suit, fitted shorts allowed, long hair in a ponytail or bun, non slip socks. No bathing suits or 2 piece suits. No jewelry is allowed.
Boys – fitted t-shirt, tucked into shorts, long hair in a ponytail or bun, non-slip socks.
No jewelry is allowed.
Q. What do we do when we arrive?
A. Parents may not enter the facility at this time. (Exception: a parent who has a child (3 yrs and under or are participating in a class that requires parent participation (no siblings are allowed).
Arrive 15 minutes ahead of time on the first day.
Wear a mask in the lobby and washroom areas.
Athletes and parents must have their temperature taken upon arrival.
Parents and visitors will need to sign in.
Practice safe distancing and follow staff instructions.
Athletes must come prepared with stocked gym bag and gym clothes under regular clothes.
Please stock your child’s gym bag with chalk block (for 6yrs+), non slip socks, water, band-aids, spray bottle with water, hairbrush, elastics, tape, grips if applicable, sanitizer and a clean, plastic ziplock for their mask.
A coach will then instruct you and welcome you to class.
Q. Where are the 2 gyms located?
A. Jungle – (18 months – 5 years) is located on the mezzanine (upper) level. Main Gym – (6 years+) is located on the main floor
Q. Is parent viewing allowed?
A. No, parent viewing is not allowed, at this time for the majority of students. One parent (no siblings) may enter only if your child is 3 yrs and under and participating in a class. Distancing must be practiced at all times.
Q. What are the payment options?
1. Monthly Payment
By Credit Card or Pre-Authorized Debit on or before the 1st of the month.
At the time of registration, your first month’s fees along with the Gymnastics Ontario (GO) Membership fee will be processed immediately. Subsequent month’s fees are automatically charged to your credit card on file or debited from your bank account.
For Pre-Authorized Debit (PAD) payments, we require a void cheque and a PAD form to be signed by the parent/guardian. Payments may be also made by logging in to your account online and making a payment.
2. Full Season Payment
Full season payments are available to help you have less hassles and save money! Full season is considered 10 months. (We give you 2 months of flexibility)
Single Payment SAVE 10%! Two Payments SAVE 5%!
No refunds are available for full season payments. If there are special circumstances, discounts are reversed in settling your account.
Q. Can I pay by cash or debit?
A. No. No cash is ever accepted onsite. Terminal payments are not being accepted at his time due to the COVID -19 pandemic. Please register online.
Q. Can I withdraw my child?
A. Yes. You can give written notice by email only on or before the 15th of the month, to withdraw from your child’s class for the following month. firstname.lastname@example.org.
Q. Do you offer makeup classes for missed classes?
A. Makeup classes are only offered for
1. Classes missed due to a holiday that is included in fees (see chart for Monthly dates for Classes)
2. Classes missed that are rescheduled due to an All Star Events (i.e. competitions).
There are no makeups for classes canceled due to
❌ inclement weather
❌ missed for personal reasons
❌ classes that fall in a holiday and are not included in the 4 classes per month or fees.
All months include 4 classes per month. Advance notice is given for makeups that are provided for classes that do fall in a holiday.. Makeup classes are pre-arranged for specific dates and cannot be rescheduled.see our Gym Season Calendar for pre-arranged Makeup Classes.
Q. Are classes ever canceled due to weather conditions?
A. Yes. For the safety of our staff and customers, we may have to cancel classes due to weather. Please see our Policies page for details.
Q. Can parents take pictures of their kids?
A. Yes, parents may take pictures of their child only when parent viewing is reimplemented.. No other children can be in the frame. Videos or photos may only be taken during special events or after class, by making arrangements with the coach. Videos or photos of any group of children or other children in any program at All Star during a class, or otherwise is not allowed to protect privacy. Exceptions may be made during special events with parents’ consent. Please see Policies page for more information.
Q. What kind of snacks are permitted in our centre?
A. Healthy snacks are allowed and encouraged for gymnasts in camps, advanced and competitive programs. Please send hand sanitizer and utensils. Snacks cannot include nuts due to some of our children having life-threatening allergies. Our café stocked with healthy snacks, is currently closed as a precautionary measure.
Q. How can I obtain a tax receipt?
A. Great news! You can print your own receipts using your parent portal! These receipts can be used to submit with your taxes. For tax receipts from previous years please see our policies page.
Q. Will my child receive a report card/certificate and what happens next?
A. Testing will now be done on a regular basis. As your child learns a skill, coaches will be recording it on our kindle devices in our My Skills Chart Program. Report cards will be issued approximately every 8-12 weeks (see online calendar). These weeks will coordinate with start weeks. Parents will now receive a notification of new skill achievements during your child’s class, in real time! If your child is repeating the level, you do not have to make any changes. Some classes have more than one level, so even if your child has passed they may not have to move classes to complete the next level). Sometimes a change of class is needed depending on the level or recommendation. This may involve a fee adjustment if the class is longer.
Q. Do I need to register monthly?
A. No. Your child’s program is a continuous program. Your child can stay in their class and is registered until you give notice or change their class.
Q. If my child moves classes, does my fee stay the same?
A. If your child is required to move to a new class that has the same time length, yes, your fee will stay the same. If they are asked to move to a class with a longer class time, you will need to pay the difference for more instructional time.
Q. How does my child get into a competitive program?
A. It is our goal that all gymnasts are challenged and motivated towards success. Coaches are always in the lookout for talent. Your child could get recommended any time for an advanced or competitive program. We hold tryout throughout the year for the competitive stream. In the meantime, have your child practice, work on their levels towards and within our advanced, Kinderstars and Gymstars programs. Fees for competitive are approximately 1/3 or less than the recreational program fees.