Q. What class should I register for?
A. Read the class or program descriptions, look at the ages and make sure your child meets the prerequisite or is the proper level and select the best class for your child.
Please note: Gymstars and Kinderstars are by coaches recommendation only! If you are new to gymnastics, register for our INTRO class. Beginners are welcome at anytime throughout the year! Not a beginner but forget your child’s level? Need help? Call us @ 905-495-9950 during office hours or email us at email@example.com.
Q. Can I request a specific coach?
A. The coaching schedule is quite challenging and similar to putting a puzzle together. Coaches are scheduled according to coaching availability, levels of the class, levels of the coach, needs of the gym etc. You can let us know your preferences to keep in mind while doing the schedule by email, however, we cannot guarantee your favorite coach will be matched with the class of your choice. We do guarantee though, your child will love any of our caring instructors! We also do our best to be as consistent as possible with coaches schedules for the season.
Q. Why is there a membership fee?
A. This is primarily a Gymnastics Ontario fee and a small portion is an All Star administrative fee. We are a proud member club of Gymnastics Ontario, the governing body for our sport in Ontario. It is through Gymnastics Ontario that members gain many benefits including the most current coaching rules and regulations, clinics and education, level system information, guidelines, and more. All participants of affiliated gyms across the province are required to pay this fee. We also provide Customer Service Staff to assist you for over 60 hours each week!
Q. What do we do when we arrive on the first day?
A. Arrive 15 – 20 minutes ahead of time on the first day. Check in at the office to sign the waiver and explain that you are there for the first day of classes or camp or GYMKIDS or competitive etc. Go to the change-rooms, get ready for your child’s program and enter into the gym areas 5 minutes before the class. Coaches will call the students names.
Gym Jungle – (18 mos – 5 yrs) is located on the mezzanine level.
Main Gym – (6 yrs+) is located on the main floor
Q. What do participants wear?
A. Girls – wear a one piece body suit, fitted shorts, long hair in a ponytail or bun, bare feet. No bathing suits or 2 piece suits.
Boys – wear a fitted t-shirt, tucked into shorts, long hair in a ponytail or bun, bare feet
No earrings (except studs) or other jewelry is allowed. Please leave all valuables at home.
Q. Do you have parent viewing?
A. Yes. It is located on the mezzanine level and there are bleachers for parents. Parents are required to stay for children 3 years and under. The lower level chairs are reserved for the elderly or infirm. Parents are required to watch their children carefully and keep them with them at all times. Parents are also required to put any garbage in the proper containers for garbage.
Q. What kind of snacks are permitted in our centre?
A. We recommend and encourage teaching your children that healthy snacks taste great and are the best choices to make for their long term health. Snacks cannot include nuts due to many of our children having life-threatening allergies therefore, nuts are not permitted anywhere in the centre. Healthy snacks do not include Mc Donald’s, chips, pizza, popcorn, chocolate bars or other processed foods. These should be reserved for special occasions only. Healthy snacks include fruit, veggies, cheese, yogurt, whole wheat/multi-grain wraps, hummus, tzatziki, beans, quinoa, oats, honey, unprocessed meats, homemade soups, unsweetened juices, smoothies, stews, salads, leftover healthy dinners, etc. We do not recommend microwave popcorn as a healthy snack to bring to the gym! It is known to cause cancer! We make every effort to sell healthy products in our Cafe for the days when you are on the run and have limited time!
Q. Who are allowed in the change rooms?
A. For the privacy, safety and comfort level of our members who are changing, dads and boys over 3 yrs of age are not allowed in the girls change rooms and moms and girls over 3 yrs of age are not allowed in the boys change rooms. If there are any concerns, we expect members will kindly use the washrooms temporarily, to change in complete privacy. Thank you for respecting these guidelines, for the benefit of all members.
Q. Do you offer makeup classes for holidays, sickness, travel, etc? If so, how do I book one?
A. Yes we do! Makeup classes can be scheduled in any class of the same time length and in your child’s age group. Makeup classes must be used while the student is currently enrolled in a program. It must be used after the class is missed and within 30 days. There is a maximum of a 1 makeup class per month, per child. They have no cash value and cannot be used in lieu of payment. To schedule a makeup, check the class schedules and then email us at firstname.lastname@example.org.
Q. Can I change my child’s class?
A. Yes! We are happy to change your child’s class to another class, where there is room. The fee is $10.00 to make a class change. If a change occurs as a result of our scheduling, or recommendation to another class, there is no charge.
Q. Are classes ever cancelled due to weather conditions?
A. Yes. For the safety of our staff and customers, we may have to cancel classes due to weather. For this there are no makeup classes.
For the GYMKIDS After School Program we currently use the PEEL public school board’s inclement weather guidelines and decisions as our guide in determining whether we will provide transportation and/or the GYMKIDS services. In the event that the PEEL public school busses are not running, the GYMKIDS transportation from school will also be cancelled. However, the GYMKIDS program will be open if schools remain open. This cancellation includes any competitive pick ups. If the PEEL public school board closes schools due to inclement weather, the GYMKIDS after school program will also be cancelled. In the event that weather conditions worsen through-out the day and we believe the safety of our staff and students may be in jeopardy, parents will be contacted to make arrangements to pick up their children.
For Recreational Programs- If School buses are cancelled, all morning classes are cancelled including Jungle Drop In.
Conditions will be reassessed and an update will be posted on our website and on our Facebook page (Please LIKE US on Facebook) by 3:00pm.
Weekend Classes: Information will be posted on our website and Facebook page by 8am and 12 noon.
Notice of any program cancellation will be updated on our answering machine and website.
Q. What are your payment options?
A. At the time of registration, your first month’s fees, along with the Gymnastics Ontario Membership fee will processed immediately at the time of registration. Your G.O. fee is valid annually July 1-June 30, and must be renewed to continue into the following season. All payments are due monthly on or before the first of each month.
Your fees will be posted to your account one week before the first of the following month. Log In to your account and pay by the 1st for the next month of gymnastics. For any monthly fees not received by the 1st of the month, a $10 late fee will be assessed on the 2nd. All unprocessed payments by the 5th will be subject to a $25 fee and removal from the program for the following month.
Monthly fees are paid by Credit Card and Pre Authorized Debit only.
For Pre Authorized Debit Payments, please bring a void cheque with you when you register at All Star Sports Centre. A PAD form will need to be signed by the parent/guardian.
You may also pay the full season fees by one lump sum at a discount, with no refunds available.
Q. Can I withdraw my child from the Gym School Year?
A. Yes. To withdraw, we require 2 weeks’ notice in writing prior to the 1st of the following month.. There are no refunds or credits given if you have paid for the month and are withdrawing before the months end.
Q. How Can I Obtain a Tax Receipt?
A. Great news! You can print your own receipts using your parent portal! These receipts can be used to submit with your taxes. To log in, please click on the link (https://app.jackrabbitclass.com/portal/ppLogin.asp?id=528558) and use the email address that you created your account with. You can hit “forgot password” to reset it. We suggest parents keep all of their email or printed receipts that we produce at the time of registration/payment.
Any requests for a tax receipt from 2016 or earlier will have a fee starting from $25.00 posted to your account. Once you have paid the fee online, in advance, requests will be handled in priority sequence.