Q. What class should I register for?
A. Read the class or program descriptions, look at the ages and 1.make sure your child meets the prerequisite and is in the proper leveland select the best class for your child.If you are new to gymnastics, register for our INTRO class. Beginners are welcome at any time throughout the year!
Please note: Gymstars and Kinderstars are by coaches’ recommendation only! Not a beginner, forget your child’s level or need help? Call us @ 905-495-9950 during office hours or email us at firstname.lastname@example.org.
Q. Can I request a specific coach?
A. The coaching schedule is quite challenging and similar to putting a puzzle together. Coaches are scheduled according to coaching availability, levels of the class, levels of the coach, needs of the gym etc. You can let us know your preferences to keep in mind while doing the schedule by email, however, we cannot guarantee your favorite coach will be matched with the class of your choice. We do guarantee though, your child will love any of our caring instructors! We also do our best to be as consistent as possible with coaches’ schedules for the season.
Q. Why is there a membership fee?
A. This is primarily a Gymnastics Ontario fee and a small portion is an All Star administrative fee. We are a proud member club of Gymnastics Ontario, the governing body for our sport in Ontario. It is through Gymnastics Ontario that members gain many benefits including the most current coaching rules and regulations, clinics and education, level system information, guidelines, and more. All participants of affiliated gyms across the province are required to pay this fee. We also provide Customer Service Staff to assist you for over 60 hours each week!
Gym Jungle – (18 mos – 5 yrs) is located on the mezzanine level.
Main Gym – (6 yrs+) is located on the main floor
Q. What do we do when we arrive on the first day?
A. Arrive 15 – 20 minutes ahead of time on the first day and check in at the office. Explain that you are there for the first day of classes or camp or GYMKIDS or competitive etc. Please sign the waiver if you have not already done so online. Go to the change-rooms, get ready for your child’s program and enter into the gym areas 5 minutes before the class. Coaches will call the students names.
Q. What do participants wear?
A. Girls – wear a one piece body suit, fitted shorts, long hair in a ponytail or bun, bare feet. No bathing suits or 2 piece suits.
Boys – wear a fitted t-shirt, tucked into shorts, long hair in a ponytail or bun, bare feet.
No earrings (except studs) or other jewelry is allowed. Please leave all valuables at home.
Q. Do you have parent viewing?
A. Yes. It is located on the mezzanine level and there are bleachers for parents. Parents are required to stay for children 3 years and under. The lower level chairs are reserved for the elderly or infirm. Parents are required to watch their children carefully and keep them with them at all times. Parents are also required to put any garbage in the proper containers.
Q. Who are allowed in the change rooms?
A.For the privacy, safety and comfort level of our members who are changing dads and boys over 3 years of age are not allowed in the girls’ change rooms and moms and girls over 3 years of age are not allowed in the boys’ change rooms. Please be mindful when standing by the change room doors that members may be changing. If there are any concerns, we expect members will kindly use the washrooms temporarily, to change in complete privacy. Thank you for respecting these guidelines, for the benefit of all members.
Q. What are your payment options?
A. Monthly fees are paid by Credit Card and Pre-Authorized Debit only.
At the time of registration, your first month’s fees along with the Gymnastics Ontario (GO) Membership fee will be processed immediately. Your GO membership fee is valid annually July 1-June 30, and must be renewed to continue into the following season. Subsequent month’s fees are automatically charged to your credit card on file or debited from your bank account if pre-authorized. NSF payments will be subject to an automatic $25 fee.
All payments are due monthly on or before the 1st of each month.
Your fees will be posted to your account one week before the 1st of the following month. Payments may also be made by logging in to your account online or by visiting our office. For any monthly fees not received by the 1st of the month, a $10 late fee will be assessed on the 2nd. All unprocessed payments by the 5th will be subject to 2% per day interest charges and removal from the program for the following month.
For Pre-Authorized Debit (PAD) payments, we require a void cheque and a PAD form to be signed by the parent/guardian.
You may also pay the full season fees by one lump sum at a discount, with no refunds available.
Q. Can I withdraw my child from the Gym School Year?
A.Yes. Two weeks written email notice prior the 1st of the following month is required. To withdraw, please notify us on or before the 15th of the month to avoid incurring any additional charges. Please email us at email@example.com No refunds or credits will be issued for the month paid for.
Q. Do you offer makeup classes for missed classes? If so, how do I book one? ** NEW **
A. Makeup classes are only offered for recreational classes that are cancelled due to statutory holidays or for All Star Events (i.e. competitions). . Makeup classes are pre-arranged for specific dates and times and cannot be rescheduled. They have no cash value and cannot be used in lieu of payment. To schedule a makeup, check the makeup class schedule online and then call us @ 905-495-9950 during office hours or email us at firstname.lastname@example.org. There are no makeups for classes cancelled due to inclement weather, or for classes missed for personal reasons.
Q. Are classes ever cancelled due to weather conditions?
A.Yes. For the safety of our staff and customers, we may have to cancel classes due to weather. For this there are no makeup classes.
For the GYMKIDS After School Program we currently use the PEEL public school board’s inclement weather guidelines and decisions as our guide in determining whether we will provide transportation and/or the GYMKIDS services. In the event that the PEEL public school busses are not running, the GYMKIDS transportation from school will also be cancelled. However, the GYMKIDS program will be open if schools remain open. This cancellation includes any competitive pickups. If the PEEL public school board closes schools due to inclement weather, the GYMKIDS after school program will also be cancelled. In the event that weather conditions worsen through-out the day and we believe the safety of our staff and students may be in jeopardy, parents will be contacted to make arrangements to pick up their children.
For Recreational Programs- If School buses are cancelled, all morning classes are cancelled including Jungle Drop In.
Conditions will be reassessed and an update will be posted on our website and on our Facebook page (Please LIKE US on Facebook) by 3:00pm.
Weekend Classes: Information will be posted on our website and Facebook page by 8am and 12 noon.
Notice of any program cancellation will be updated on our answering machine and website.
Q. Can parents take pictures of their kids?
Parents/Guardians/Relatives May videotape or photograph their child only during the following times:
1. After class, by making arrangements with the coach.
2. During certificate presentation time- up to 5x per year.
3. Parents are encouraged to share pics of their child only at All Star Sports Centre with the above terms, on social media, at any time.
4. No other children can be in the frame.
5. During special events such as competitions, photos may be taken of a child or group with the parents’ direct consent.
1. Videotape or photograph a group of children or any children in any program at All Star Sports Centre during class to protect privacy.
2. Use any flash while taking photos or videos during the approved or designed times.
1. Staff may photograph or videotape only if the parent has given consent for the purpose of promotion, acknowledgement of an achievement, teaching, etc.
2. Any photos or videos must be appropriate, respectful and dignifying in nature.
3. Photos or videos used for teaching must be deleted after use.
4. A club video for a certain program may be made as a keepsake for all in the Program with parental consent. . A copy of the video will be given to each parent.
1. Children may not videotape or photograph other children in the facility without permission and supervision from staff.
Q. What kind of snacks are permitted in our centre?
A. We recommend and encourage teaching your children that healthy snacks taste great and are the best choices to make for their long term health. Snacks cannot include nuts due to many of our children having life-threatening allergiestherefore nuts are not permitted anywhere in the centre. Healthy snacks do not include fast food, foods high in sugar or salt or other processed foods. These should be reserved for special occasions only. We make every effort to sell healthy products in our Cafe for the days when you are on the run and have limited time!
Q. How Can I Obtain a Tax Receipt?
A. Great news! You can print your own receipts using your parent portal! These receipts can be used to submit with your taxes. To log in, please click on the link (https://app.jackrabbitclass.com/portal/ppLogin.asp?id=528558) and use the email address that you created your account with. You can hit “forgot password” to reset it. We suggest parents keep all of their email or printed receipts that we produce at the time of registration/payment.
Any requests for a tax receipt from 2016 or earlier will have a fee starting from $25.00 posted to your account. Once you have paid the fee online, in advance, requests will be handled in priority sequence.